Terms and conditions

Warranty terms and conditions

The BM Spares warranty is in addition to the rights and remedies conferred on consumers by the Australian Consumer Law. The warranty does not affect those rights or remedies, except to the extent their application may lawfully be excluded. Individual parts listed are subject to stock availability. No further offers or discounts apply. Just Euro Lty Ltd ABN 52081830686

BM Spares offer the parts to the purchaser and the purchaser agrees to purchase the goods pursuant to the terms and conditions set out below. The agreed terms and conditions shall be read to limit our liability the full extent permitted under Australian Consumer Law.

  1. BM Spares, to the extent parts are defective, provides: (a) a 6-month guarantee defective on parts purchased for private use vehicles; and (b) a 3-month parts guarantee for parts purchased for commercial or combined commercial and private use vehicles such as taxis, couriers and ride share vehicles.
  2. Parts returned under warranty must be complete as sold. The warranty is void if parts are altered, dismantled or have been otherwise tampered with by a person not authorized by BM Spares.
  3. At its option, BM Spares will repair, replace, or refund the purchase price of the defective part.
  4. A maximum of $75 (incl. GST) labour rate is payable on any warranty claims. Publications such as times guide and dealer information will be used to determine set times for labour charges. The part must be checked before fitment as BM Spares will not be liable for labour costs for removal. All labour claims must be approved in advance by BM Spares Warranty Manager.
  5. All engine and driveline seals must be replaced, oil or fluid leaks are not covered under warranty.
  6. Modern transmissions require recoding using dealership grade software, BM Spares is not liable for the calibration of transmissions. It is an BM Spares requirement that new transmission service kits and fluid be fitted.
  7. All turbochargers must have their feed line replaced prior to, or during the installation process. Warranty is void if failure due to oil starvation occurs.
  8. All parts supplied by BM Spares are sold with a unique BM Spares identifier. Warranty is void if the unique identifier has been altered, removed or tampered with in anyway.
  9. In the event BM Spares denies a warranty claim, such as where the purchaser has contributed to the failure, BM Spares reserves the right to recover out of pocket expenses incurred in reviewing the claim including freight and or dismantling and inspection costs and BM Spares may hold onto the Purchaser pays BM Spares such out of pocket expenses.
  10. Warranty does not apply to accessories and non-standard inclusions or any part that is attached to the engine, including but not limited to turbo charges, switches, sensors, cables, electronics, belts, hoses, water pumps, oil seals and manifolds.
  11. Warranty does not apply to transmissions, differentials and final drive components that have broken gears or have been subject to accident, misuse, neglect or use inconsistent with its intended purpose.
  12. The warranty cover does not extend to damage caused by accident, misuse, neglect, natural disaster or act of God or other external causes or to damage caused by using the parts inconsistently from their intended purpose.
  13. BM Spares holds no responsibility for the fitment of incorrect parts. In most cases we will offer a fitment checking service, however the onus is ultimately on the fitter to ensure that the parts supplied are correct for fitment once the faulty parts have been removed.
  14. Approval for repair or replacement of a rusted, failed or defective part must be provided by BM Spares prior to any work being performed.
  15. Additional warranty (extended warranty and labour warranty) must be explicitly approved by BM Spares prior to sale, or be defined explicitly in an ongoing agreement between BM Spares and the purchasing party. BM Spares may choose not to offer additional warranty to enquiring parties.
  16. Additional warranty will be void if the vehicle misses any service intervals or is serviced by any party other than the company that performed the installation of the part.
  17. Any other warranty terms stipulated at the point of sale apply, verbal and non-verbal. This is particularly relevant for control units and other electronics that may be sold on the basis they require reprogramming to be completed by an independent specialist programmer.
  18. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to choose a refund or replacement.

Returns terms and conditions

Part doesn’t fit

Returns are accepted if the part purchased doesn’t fit your vehicle, provided the following conditions are met:

  1. The part is returned within 30 days of the purchase date.
  2. The part was being used as a like-for-like replacement (not an upgrade.)
  3. That you have provided us with your vehicle’s VIN or registration (along with any other information requested by our team) prior to or upon ordering.
  4. You have informed us of any modifications made to your vehicle.

Part is faulty

Faulty, defective or damaged parts are covered under warranty. Please refer to the warranty terms for more information.

Other return reason

All other returns are subject to approval by BM Spares. We reserve the right to charge a restocking fee in the event that a return is accepted on this basis. If a return is approved, it must also meet the following conditions to be credited/refunded:

  1. The part is returned within 30 days of the purchase date.
  2. The part is returned in re-saleable condition, unworn or damaged, untampered with and including all the entirety of the components it was sold with.
  3. The parts security markings have not been removed or altered.

Contact us

Hours: 9am-5pm
Limited phone hours

Please note: Phone room has limited public hours, 12midday-5pm.

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